FAQ

How do I stop the Armoury Crate install popup appearing?

Stop all asus services from Extra -> Stop services

How does G-helper control my fan speeds?

It doesn’t and can’t control your fans. Firmware / BIOS controls them in real-time. Armoury also doesn’t control fans in real time anyhow.

What G-helper can do - is (optionally) set a custom fan profile to the current performance mode via the same endpoint Armoury uses in Manual mode.

How it will be interpreted - is still up to the firmware. If you don’t like how firmware controls fans, you can try Experimental build with a manual fan control

Backlight doesn’t change color or stays blue

In newest models Windows itself can also control lightning. Make sure to go to Windows Settings -> Personalization -> Dynamic Lightning and turn it off there.

Battery charge limiter is not working

It could be that Asus services are overwriting this limit after. You can stop them from Extra settings by clicking Stop button. Some models support only 80% limit, so try to set exactly 80% to be sure.

After restart, BIOS resets all settings to defaults, including charge limit. As soon as you log in and G-Helper starts it would apply charge limit again. Before app starting - your laptop may keep charging. This is normal and this is how things are.

My CPU performance is lower than in Armoury Crate

Try to set Fans + Power -> Power mode to High Performance plan. It will tell windows to maximize CPU usage.

I have a Strix model, and after using AC Uninstaller my macro-keys are mixed up

Recent Armoury Crate Uninstaller app seem to incorrectly “reset” (mix up) macro keys action when running.

If you have used that - just do a EC-reset to reset all keys to defaults.

• Turn OFF laptop
• Press and hold the “power” button for 30-40 seconds
• Then boot normally (it will take a bit longer to boot)

How do Visual Modes and Color Gamuts work

Visual Modes and Color Gamuts are handled by AsusSplendid.exe (part of Asus System Control Interface package) that G-Helper runs under the hood. If Visual Modes or Color Gamuts don’t seem to work - you can try to manually delete C:\ProgramData\ASUS\GameVisual folder containing color profiles. Then restart G-Helper so it can spot missing profiles and offer you to download them again.

I have problems turning on Eco mode or adjusting brightness

There is a known issue with Nvidia drivers, that don’t act correctly if you shutdown/restart your laptop with GPU being disable (i.e in Eco or Optimized mode on battery). To prevent this from happening you can select Start/Stop Nvidia services under Extra settings.

I don’t see GPU modes section

If your device does not support option to disable GPU (Eco mode) or toggle MUX switch (Ultimate mode) - you won’t see this modes.

Should I apply custom power limits or fan curves?

You don’t have to, it’s purely optional. From my experience built in (in BIOS) performance modes work well. Limit your power or apply custom fan curves only if you trying to achieve something, like reduce heat. As soon as you click Apply in the Fans + Power section BIOS will consider your fan curve as “custom”(!) no matter if you modified it or not.

How do I change fan % to fan RPM?

Click on them

When I try to apply a custom fan curve I get “BIOS rejected fan curve”

Older or more basic models don’t support custom fan curves at all. If you didn’t have an option to set custom settings in Asus software - you won’t have it here as well.

I don’t see a GPU temperature in G-helper

Most probably either you are using Eco / Optimized mode and your dGPU is simply off, or your windows has put the dGPU into sleep to preserve power.

I don’t see app after starting it

Please check the system tray for a (G) icon. By default Windows is keen to hide all icons, so you may need to click ^ to see them all. I would advise to right click on Taskbar select TaskBar Settings -> Other System Tray icons -> Mark G-Helper to be always ON.

App crashes or doesn’t work properly

Open windows Event Viewer from the start menu, go to Windows Logs -> Application and check for recent Errors mentioning GHelper.exe. If you see one - please post a new issue with all details from this error.

Can I use the MyASUS app along with G-Helper?

You can, however MyASUS may override the battery charge limit that you set before. My advice in such a situation would be to set the same limit (i.e. 80%) in both MyASUS and G-Helper.

What services can be stopped from the Extra settings?

• ArmouryCrateControlInterface
• AsHidService
• ASUSOptimization
• AsusAppService
• ASUSLinkNear
• ASUSLinkRemote
• ASUSSoftwareManager
• ASUSLiveUpdateAgent
• ASUSSwitch
• ASUSSystemAnalysis
• ASUSSystemDiagnosis
• AsusCertService

How do I set Mute Microphone to M3?

If you have the Asus Optimization Service running, it’s controlled by that service (therefore G-helper doesn’t interfere and doesn’t touch this function). Alternatively you can stop that service - and you can bind M3 to anything you want.

How do I disable Win key?

Press FN + WIN

My hotkeys don’t work

You must have either G-Heper running in system tray (so don’t Quit it) or Asus Optimization service (if you prefer that) for most of the Fn-keys to work.

My display colors seem OFF even if I set Visual Mode to Default

Make sure to turn off windows setting System -> Display -> Advanced Display -> Automatically Manage Color for Apps

Can I overclock Nvidia GPU core / memory?

Make sure that your dGPU is enabled (i.e. it’s not in Eco mode). Open Fans + Power section and adjust core / memory clock offsets. They work the same as in Armoury’s Manual mode. Please keep in mind that (unfortunately) you need admin permissions for that, and the app will ask you for them. (*)

How to Undervolt GPU

Due to the way the Core Clock offset works for the GPU. When you increase clock offset you undervolt it at the same time (see picture)

1. Increase Core Clock Offset under Fans + Power -> GPU until your 3dmark / furmark / game runs stable. Start with +100, +150, +200 … This should make your scores / fps better within same power / heat as before.
2. Set Core Clock Limit to a certain value (it really depends on application / game that you use) to lower your power / heat consumption

Windows Defender or any other antivirus marks app as malware / virus

False positives from Windows Defender (or any other similar system that uses machine learning for detection) can happen at random. You can always download a version below or compile the app by yourself. All application sources are open and can be monitored from A to Z. Application is assembled directly on GitHub from this sources using GitHub actions.

Where can I find app settings or logs ?

You can find them under the %AppData%\GHelper folder. Please include them when posting a new bug-report or issue.

App refuses to run on startup or runs without any icon in tray on startup

Open the app, and uncheck and check again “run on startup”. If it still doesn’t help (for some reason), you can try to manually edit the “GHelper” task in Windows Task Scheduler, and add a couple of seconds delay to start.

Can I undervolt my CPU ?

Currently you can undervolt AMD CPUs. If your model supports that - you will see an undervolting slider under Fans+Power -> Advanced. If you don’t see a slider there, it means your CPU doesn’t support undervolting. Full list of models that support that can be found here

I have uninstalled Armoury and my GPU performance is lower than it was

Check your NVidia Experience settings and make sure that you have Whisper Mode set to OFF. Also you can go to reset all settings Nvidia Control panel -> Manage 3D Settings -> Reset to defaults

How do I control noise cancelling ?

On most new models, you can control noise cancelling settings via Realtek Audio Console app

What’s the role of WinRing file?

It’s not needed anymore. Latest app release has migrated to PawnIO driver.

It was used only for (very optional) undervolting feature or temp limit for AMD CPUs that support it. If you don’t have AMD device or don’t plan to do any undervolting, you don’t need WinRing neither. This is a hardware access library / driver that is being used by many other popular applications as well, such as UXTU, OpenRGB, LibreHardwareMonitor, HandHeldCompanion, etc. Also please note the recent changes in a way Windows Defender sees WinRing.

How to build app from sources

1. Make sure you have latest Visual Studio installed with C# and .NET SDK
2. Checkout sources from official repository https://github.com/seerge/g-helper
3. Do Build -> Publish

Does it work with desktop computers?

No it’s an app for laptops from Asus. You can launch it on other computer as well, but only to set some settings for your Asus mouse (if you have one)

Does G-Helper work on Linux?

No - G-Helper is Windows-only and there is no official Linux build. It relies on the Asus System Control Interface (ACPI WMI) driver that ships with Windows, which has no direct equivalent on Linux.

If you’re on Linux, the asus-linux.org community maintains the right tooling for the job: asusctl (performance modes, fan curves, RGB) and supergfxctl (iGPU/dGPU switching). They’re independent of G-Helper but are the proper way to control Asus laptops on Linux.

Any tool reusing the “G-Helper” name on Linux is not affiliated with this project.

Is it spelled GHelper, G Helper, or G-Helper?

All three refer to the same app. G-Helper (with a hyphen) is the official spelling used on this site and in the GitHub repository. GHelper (no space, no hyphen) is the executable name — GHelper.exe — and a common shorthand. G Helper (with a space) is how people often type it in search. All three are correct.

How do I uninstall G-helper?

G-helper is a single exe, and it doesn’t install anything in the system. To remove it - you can simply delete exe :)

• If you have stopped MyASUS services via Extra settings, you may want to start them again or just run MyASUS and start them there.
• If you have set custom fan profiles or power limits but want to reset to defaults - select your favorite performance mode (for example Balanced) and click Fans + Power -> Factory defaults. *Most devices reset settings to defaults on reboot anyway.
• If you have disabled dGPU with Eco mode, but want it to be enabled - don’t forget to set Standard